Questions and answers
How will I know my size?
In order to know what your size is, we have prepared a detailed measurement guide for you. we recommend following the instructions and if you are still not sure, you can always come for a personal measurement.
Is it possible to design a piece of jewelry with a personal design?
of course! The thing that satisfies us the most is to design a piece of jewelry together with you, write us a message.
How long does it take for the jewelry to be shipped?
Within 21 business days the jewelry goes to the courier company. We will try to deliver it as soon as possible after placing the order!
Is there a warranty?
Yes. It is recommended to read about the warranty on the “Terms and Conditions” page.
Is there an option for self-collection instead of delivery?
Certainly. You can coordinate with us personally and come to pick up.
If I liked a certain model, but want to change the size of the stone embedded in it, is it possible?
sure. You can contact us and we will match you with the most accurate stone for you.
Do I get a diamond certificate?
Laboratory diamonds over 1 carat receive a certificate from the IGI Gemological Institute, which is considered the best gemological institute for laboratory diamonds.
Natural diamonds over 0.50 carat receive a certificate from the GIA gemological institute which is considered the best gemological institute for natural diamonds.
How do I keep the jewelry?
It is recommended to read the detailed explanation on the “Jewelry Care” page.
If the size is not good after the order - is it possible to fix it?
sure! It is important to remember that our fingers swell in the hot seasons of the year, so it is useful to measure the finger in a place with a comfortable temperature.
As long as the ring is not a fully set ring (like eternity rings), the size can be reduced or increased. We highly recommend coming to us for a measurement of fully set rings.
How many carats of gold is the jewelry made of?
The jewelry is made in 14k. We recommend 14k because the gold is less soft and therefore less likely to be damaged if it is hit.
It is possible to make a piece of jewelry in 18k according to personal design (the price will vary accordingly).
Where do you make the jewelry?
All jewelry is handmade. Their production happens at the stock exchange in Ramat Gan while the personal meetings are held in Tel Aviv.
Is it possible to schedule a personal meeting?
Certainly. There is nothing we love more than getting to know you!
Do you have an unanswered question? Contact us and we will be happy to help:
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